Kaiserslautern Outdoor Recreation

Fantastische Erfahrung: Kaiserslautern Outdoor Recreation was a little tricky to find, but totally worth it. I was looking for a bike, and they went above and beyond—actually driving me in their side-by-side to the storage warehouse so I could pick the one I wanted. The staff was incredibly helpful and made the whole process easy. Definitely a great spot if you need outdoor gear or rentals! ‍♂️

Negative Erfahrung: The Scandinavian Spectacular Trip was a huge waste of money. I spent more time on a bus than not, and not enough time was given to actually explore the places we were taken. We were constantly rushed from place to place and often forced to choose between using the little time we had off the bus to participate in a tour, or instead get food and use the bathroom when we could because there was no certainty when we’d get the chance again. We were repeatedly expected to go without access to food and bathrooms for several hours on end. Tour guides Kerstin and Naomi had poor communication skills, clearly had absolutely no care at all for the safety and well-being of us customers, and clearly lacked planning and organization skills too. Very unreliable, rude, and disrespectful. Itinerary was constantly changing and wasn’t even very clear to begin with honestly. Every time we got off the bus to unload our luggage, we were either forced to unload our luggage in the street or in a bicycle lane, which was extremely unsafe and inconvenient. Tour guides repeatedly showed a huge lack of concern for the health, safety, and overall well-being of us customers in many ways. It was essentially a rushed, poorly planned bus tour, and there was nothing spectacular about it, which was very disappointing. The hiking trips with Rahssan are always a 10/10 experience, but I will not be wasting my money on their overnight or international trips ever again. Not at all what I expected and not worth the money.

Fantastische Erfahrung: Needed to rent pavilion. Quick and easy process

Negative Erfahrung: Unfortunately, I would not recommend their ski service to anyone. I am only writing this to protect other people from having a similar experience and potentially ruining their skis. I brought my new skis in for an edge and hand-wax only because the factory tune seemed slightly worn after skiing 2 consecutive weeks. In hindsight I should have never brought them in and trusted the factory tune to last. When I picked up my skis, there were globs of wax all over the edges, on the brakes, and the thickest most uneven wax on the base. My edges were duller and more rounded than before I brought them in. I had to bring my skis into a different ski shop to fully grind off the wax, re-tune the edges, and get a new wax service.

Fantastische Erfahrung: Good trips

Fantastische Erfahrung: Great place

Fantastische Erfahrung: Rented some gear great price and quality. Friendly staff.

Fantastische Erfahrung: Just stopped by and was happy with my service, I didn't enjoy one of the workers talking about another one due to his frustration with another employee helping out a customer. (Talking under his breath) over all good experience.

Fantastische Erfahrung: Outstanding customer service. Thank you.

Fantastische Erfahrung: Very helpful and friendly staff.

Positive Erfahrung: Efficient and super helpful. There are so many resources here.

Positive Erfahrung: Trips are not advertised and they need to add new places to visit.

Fantastische Erfahrung: Great prices and durable equipment rentals

Fantastische Erfahrung: Top notch staff, great excursions, all around great experience.

Fantastische Erfahrung: Great tours

Fantastische Erfahrung: So helpful!!! We were treated so kindly and the staff answered all of our questions.

Fantastische Erfahrung: The people here are helpful and understanding.

Fantastische Erfahrung: Nice people helped us out here

Fantastische Erfahrung: Staff is always friendly and helpful

Fantastische Erfahrung: Great customer service and they were so kind to let me return my rented items after closing hours.

Fantastische Erfahrung: All questions asked and answered by professional staff ohh and they are very helpful

Fantastische Erfahrung: Gibt einige Spezialitäten, die man nur hier bekommt. Sehr freundliche Besitzer.

Fantastische Erfahrung: Amazing customer service!! They went above and beyond and helped me and I believe that because of this, my daughter will have the amazing graduation celebration that she always dreamed of. Thank you all! You are THE BEST!!

Positive Erfahrung: Not much for kids stuff here, but lots of goodies for being outside.

Positive Erfahrung: I would give five stars if the prices for the rental equipment was more reasonable. It always seems that when we are overseas they charge more for equipment that has been overused and old. The very friendly staff is what gives this place three stars, if not it would be a one-star review.

Fantastische Erfahrung: Very helpful.

Positive Erfahrung: Good way to travel around Europe. Variety of trips to attend. Thankful they provide these services, it kept me and family active.

Fantastische Erfahrung: See

Fantastische Erfahrung: Helpful and reasonable for our ski rental equipment.

Negative Erfahrung: Don’t waste your money on the ski express

Fantastische Erfahrung: Great place for affordable trips

Fantastische Erfahrung: Checked in for MWR trips!

Fantastische Erfahrung: Always work with you on rentals if something is wrong.

Fantastische Erfahrung: Great place. Has everything you need for outdoors. Great variety of trips.

Fantastische Erfahrung: We travel with them sometimes

Fantastische Erfahrung: Very helpful staff with a variety of equipment to rent and tons of creative trips, discounted tickets to dope amusement parks and spas and such!

Negative Erfahrung: Not customer friendly

Fantastische Erfahrung: Outstanding organization

Fantastische Erfahrung: Dropped off my old bike for a tune-up ...pick up one week, or sooner

Fantastische Erfahrung: Fast and friendly service. Definitely worth

Positive Erfahrung: Went to Prague.

Fantastische Erfahrung: Great service from everyone

Fantastische Erfahrung: Lots to offer here. Equipment rental of all kinds, knowledgeable and friendly staff. Great place to book trips as well.

Fantastische Erfahrung: Great resource... lots of useful things there

Fantastische Erfahrung: Excellent trips and well worth the price.

Fantastische Erfahrung: We rented a trailer to tow our motorcycle to a local motorcycle shop. They have a few different sizes from small to large. We got the large trailer, which came with a motorcycle mount already on it. It was much bigger than we needed. It was a full size trailer, but did the trick nicely and that specific trailer came with a ramp. Staff was great. Easy transition. For the full size trailer it was $40 for 24 hours and $80 for a weekend. I believe sizes vary with price, but not entirely sure on that. Call ahead of time and make sure they have what you are looking for.

Fantastische Erfahrung: Environment was pretty great, and even though the clerk never saw a skate ski before, they were very helpful with selecting the wax.

Fantastische Erfahrung: Great trips!

Fantastische Erfahrung: Calidad

Positive Erfahrung: A good place but pricey

Fantastische Erfahrung: Great customer service... a pleasure to utilize their offerings.

Fantastische Erfahrung: Great staff and prices on tours and equipment

Fantastische Erfahrung: Great service

Fantastische Erfahrung: Nice place to walk around in

Fantastische Erfahrung: Offer very affordable trips to many different locations

Positive Erfahrung: The staff is always helpful and nice but the trips are a little more expensive than they should be. Rentals are priced extremely well.

Fantastische Erfahrung: Great trips